Shipping & Returns
Shipping Policy
Domestic Shipping (Malaysia)
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We offer free Local Shipping for Malaysian orders above RM100 (West Malaysia) & RM130 (East Malaysia).
Please refer below for shipping optins and fees based on regions in Malaysia:
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West Malaysia
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​Tracked Parcel
Starts from RM8
FREE
(for purchases above RM100)
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Untracked Letter Mail​
RM2
(limited to purchases of flat goods only i.e. stickers, bookmarks, small quote cards, etc.; non flat goods will automatically be upgraded to tracked parcel shipping upon check out)​​​
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East Malaysia
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Tracked Parcel
​Starts from RM16
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FREE
(for purchases above RM150)
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International Shipping​
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Singapore, Brunei, Indonesia, Thailand, Philippines, Vietnam
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Tracked Shipping
​Starts at RM60 and measured by weight.
(6 - 18 business days)
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If you're not from any of the listed countries above but would like to purchase our products, drop us a note at lo.lukis.contact@gmail.com and we'll make it happen for you, in shaa Allah!
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Return & Exchange Policy
We want you to be completely satisfied with your purchase! However, we understand that sometimes things don't go as planned.
Please note: We are not responsible for loss and/or damages that occur during transport. We take great care in packaging your orders to ensure they arrive safely inshaAllah, but unforeseen circumstances may occur during transit. Therefore, we highly recommend that you opt for our tracked shipping option to ensure traceability and improved accountability compared to the untracked letter mail option offered to West Malaysian addresses.
Incorrect Items:
If you receive an item that is different from what you ordered, please contact us within 1 week of delivery at lo.lukis.contact@gmail.com . Be sure to include a picture of the incorrect item and your order number in your email.
We cannot accept returns or exchanges for incorrect items if:
You do not contact us within 1 week of delivery.
You do not provide a picture of the incorrect item.
You do not provide your order number.
We aim to process returns or issue refunds within 7-14 business days.
We appreciate your understanding!
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