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FAQ
Frequently asked questions
General
If your order hasn’t arrived, please contact the carrier and allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived after this timing, please write to lo.lukis.contact@gmail.com.(mailto:lo.lukis.contact@gmail.com)
Refer to our Shipping & Returns (https://www.lolukis.store/shipping-returns)policy for more info!
We apologise if we had packed your order wrong and caused any inconveniences. Please email to us directly at lo.lukis.contact@gmail.com (mailto:lo.lukis.contact@gmail.com)within a week of reported delivery with a picture of proof and your order ID.
Requests to refund / exchange will not be entertained if picture of proof and tracking number regarding product is not sent to us, or if the time period upon reported delivery has exceeded one week.
Refer to our Shipping & Returns (https://www.lolukis.store/shipping-returns)policy for more info!
Depending on the item and quantity you're interested to purchase, we may be able to offer you a wholesale price. Wholesale purchases start at 50 pcs and above, but this minimum quantity may vary based on the product.
We're happy to discuss in more detail should you have any further inquiry or if you'd like to proceed with a wholesale purchase. Please drop me an email at lo.lukis.contact@gmail.com (mailto:lo.lukis.contact@gmail.com)or a quick DM via Whatsapp (https://wa.me/message/DBBKXGGCNYLMG1)at +6011 3913 0043 and let's connect!
I'd love to discuss custom art commissions! While we don't currently offer them directly through the website, we're always open to exploring new creative projects.
Feel free to email us at lo.lukis.contact@gmail.com (mailto:lo.lukis.contact@gmail.com)with your specific ideas, and we can chat further about the details and feasibility.
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